RMA / Product Returns
Welcome to the Eden Mosaic Tile RMA Return Request System.
Here you can fill out the required information to return or exchange your Eden Mosaic Tile product.
Please CAREFULLY read through the RMA return request form below before submitting your information, the submission of misinformation or a submission that does not adhere to company policies will be denied.
You have 30 calendar days from the date you receive your order to fill out and submit the RMA return request form below. Once your RMA return request is approved, you have another 30 calendar days to pack and return the product to the warehouse in good and unused condition. We do not accept/refund damaged or used product returns.
Return instructions will be emailed to you once your RMA return request is approved.
If you would like to exchange a product(s) you received less than 30 days ago for a different product(s), a restocking fee would still apply. In this case, choose RMA Option 1, and then once the RMA is approved, place the order for the new item(s) online.
*THE RESTOCKING FEE MAY NOT APPLY FOR RETURNS THAT ARE LESS THAN 10% OF THE ORDER PLACED, AT THE DISCRETION OF EDEN MOSAIC TILE*
Email us Sales@EdenMosaicTile.com with any questions.